AVP – KM Content

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Title AVP - KM Content
Categories Full Time, Genpact
Hiring Company GENPACT
Location NCR, Bangalore, Hyderabad
Job Information

Job Description:

The job requires the person to:

  • Devise and implement Content strategy which enables higher growth and margin – provides ability to win more,  create differentiated offerings, drive “Knowledge Agility” across the CFO services
  • Work closely with the cross functional knowledge leaders to derive content specific priorities from the business priorities; conduct knowledge Audits, Plan and execute initiatives/programs to ensure content needs are met according to priorities
  • Build high quality content/knowledge Assets basis the gap assessment done and collaborate with other teams to accelerate operational knowledge and information sharing
  • Ensure curated and Updated knowledge communities, help drive communities of Interest with requisite content
  • Drive Standardization of key knowledge assets across products and services lines – collaterals, templates, frameworks, case study creation, capability decks, credentials library
  • Build content that supports our dynamically changing Product Mix with rapidly evolving IP
  • Create and deploy content management workflows and value chains, content storage, content ageing, capturing tacit conversations
  • Develop customized technology Architecture for ensuring high SEO standards across communities
  • Lead the content optimization initiative to enable faster execution of the content value chain, while contributing to the alignment of metadata and taxonomy for multi-site publishing
  • Content seeding across collaboration tools for leverage of insights faster
  • Established the key performance indicator (KPI) framework to define and measure the productivity, quality, and voice of customer for various content management processes
  • Own the monthly Refine cycle across Practice, solutioning and Consulting teams and prepare dashboards/newsletter for senior leadership



  • 15+ years of experience in the field of Knowledge Management/Content Strategy and Governance and has Championed complex projects from business case through implementation in the professional services industry - Big 4 /Tier 1 strategy consulting firms (Bain, Mck, BCG)/Tier 1 competition (Accenture, TCS, Infosys etc)
  • Ability to blend domain knowledge - Good understanding of BPM and Consulting
  • Ability to interact with key Business Leaders
  • Ability to work in a cross cultural environment very collaboratively
  • Influencing skills, Creative thinking/innovative mind-set
  • Prior Knowledge of Content Management Portals, Intranet, SharePoint


  • Judgement; Strategic thinking skills
  • Personal effectiveness
  • Leadership
  • Collaborative and cross cultural
  • Communication and influencing
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