Business Analyst

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Title Business Analyst
Categories Full Time, Rekindle, Returnee Program
Hiring Company Amazon
Location Bangalore
Job Information

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.”  – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India:

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

Job Description:

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a high-octane Business Analyst (with strong analytical capabilities) to join our Customer Service team.

The successful candidate will be comfortable with advanced SQL query design and data mining techniques, have strong analytical and communication skills, and have a passion for using data to drive business decisions. You are analytical and creative, and you don’t quit. You attack complex business questions with data and curiosity, diving below the surface to identify the root cause and the “so what” rather than just superficial trends. You thrive by providing data-driven decision support and business intelligence that is timely, accurate, and actionable.

Responsibilities include:

  • Understand the various business operations across the organization and delivering actionable insights based on data analysis
  • Design and develop highly available dashboards and metrics using SAS, Perl, Excel and OBIEE (Oracle Business Intelligence).
  • Provide end-to-end project lifecycle execution (project planning, execution, risk assessment and system availability)
  • Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
  • Drive a Zero Defect culture by managing controllable root-cause defects and ensure implementation of controls that minimize losses.

Basic qualifications

  • Bachelor’s Degree in any quantitative discipline such as Statistics, Mathematics, Quantitative Finance or Operational Research
  • At least 5 years of experience working in Analytics / Business Intelligence environment
  • Experience in working with databases and SQL in a business environment
  • Demonstrated use of analytical packages and query languages such as SAS,SPSS and SQL
  • Prior experience in design and execution of analytical projects
  • Worked extensively in large scale data bases and data warehouses
  • Requires a high level of judgment to make appropriate decisions for diverse and undefined issues.
  • The ideal candidate will possess a balanced mix of quantitative, consultative, and facilitative/leadership skills.
  • Demonstrated Leadership and Project Management experience
  • Change agent with the ability to influence at all levels of the organization
  • Excellent oral, written and interpersonal communication skills
  • Demonstrated ability to work well in a team environment and work under tight deadlines
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