Technical Writer II (US)

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Title Technical Writer II (US)
Categories Full Time, Rekindle, Returnee Program
Hiring Company Amazon
Location Bangalore
Job Information

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.”  – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India:

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History

Job Description:

The Seller Experience Content Management team develops high-quality, user-centered content for the companies and individuals who sell goods and services through the Amazon selling platform. Amazon strives to be Earth's most customer-centric company, where people can buy virtually anything online. Amazon sellers play a key role by greatly expanding the selection available to shoppers.

As a technical writer on our Content Management team, you will follow our style guides to create clear and concise information to help Amazon sellers succeed. You will collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to develop strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects.

With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless.

This position will be located in Bangalore, India.

The successful candidate will exhibit

  • Outstanding skills in writing about complex technical and business subjects to a variety of audiences.
  • Proven experience of technical editing/writing in a similar role.
  • Ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.
  • Ability to interact with different business groups and scope documentation assignments.
  • Precise documentation and clear communication skills.
  • Fluency in written US English.
  • Affinity for technology and a proven experience working with Content Management Systems (CMS).
  • Working knowledge of DITA.
  • Strong HTML/XML skills.
  • Instructional Design experience is a plus.

 Basic qualifications:

  • Bachelor’s degree in English, communications, linguistics, or related field (Master's degree preferred)
  • Minimum 5 years’ experience as a technical writer, editor, or content strategist, with a focus on software or workflow applications
  • Minimum 3 years’ experience with Content Management Systems (CMS)
  • Experience managing content projects, including coordinating with other teams
  • 3-5 years’ experience with a markup language such as HTML or XML
  • Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines
  • Experience in content review and localization
  • Experience reviewing content as per US English
  • Working knowledge of Darwin Information Typing Architecture (DITA)

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