Transformation Consultant – Lean Digital

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Title Transformation Consultant – Lean Digital
Categories Full Time, Genpact
Hiring Company GENPACT
Location Gurgaon, Hyderabad
Job Information


The objective is to help client organizations realise /solve for their strategic business objectives through transformational thinking. For each client, transformation or value definition is different and depends on multiple variables from maturity of their own processes or industry to the tenure and strength of their relationship with Genpact. The function is responsible to define value for clients starting from Genpact run operations and then leading to larger end to end engagements. For this the function leverages capabilities across the organisation - process excellence, Digital, analytics and industry domain. This also involves stepping outside to bring in fresh ideas, perspectives to bring in thought leadership and own to solve for the identified opportunity creatively.

Roles and Responsibilities:

  • To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our clients
  • Partner with multi-function teams and onboard all important stakeholders to constantly enrich the engagement for clients
  • Bring in perspectives of Design Thinking as well as Advanced Technologies – Mobility, SaaS, Cognitive Computing, Natural Language Processing, Analytics etc. to enhance the transformation opportunity for existing / new clients
  • Lead right from business diagnostic and initial opportunity assessment all the way to planning and strategy development through implementation
  • Work with the client to together nail down Business outcomes that matter, identify metrics/KPIs, envisage client business scenarios and spell out clearly the value proposition from the customer standpoint
  • Act as a true visionary for the client and help them drive large meaningful impact and long term benefits from the Genpact association

Essential Skills:

  • Excellent communication – verbal and written
  • Strong Presentation skills
  • Consultative selling expertise
  • Consulting project delivery – timeline and milestone management, Stakeholder relationship management
  • Creative thinking/innovative mind-set
  • Strong business acumen and understanding of business issues across focus sectors
  • Ability to engage senior client management on offerings, emerging issues in focus

Desirable Skills:

  • Judgement, personal effectiveness, team handling
  • Competence in handling Change Management
  • Demonstrated competency in navigating through structured as well as unstructured client business settings

Knowledge, Experience and Education:


  • MBA / CA with 8+ years of experience
  • Prior solution design, consulting experience or IT domain consulting experience, Process consulting experience preferred over business/ strategy consulting
  • Global perspectives and understanding of business marketplace
  • Proven track record of driving transformation in client operations
  • Should be cognizant of Design Thinking and practical implementation of key methods/ tools
  • Intermediate knowhow of Digital technologies
  • Demonstrable client / stakeholder Management and Project Management Skills

Range of experience can be

  • Experience with F&A usage of ERP tools
  • Experience in Banking or Insurance
  • Global Exposure
  • Digital

Travel: Within India and Onshore as maybe required

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